- Will I be charged a customs tax?
Customs taxes vary by country and will be charged according to the local customs policies. If you were required to pay a customs fee, please contact our Customer Care Team for further assistance.
- How long does shipping take?
Once your order is placed, it will leave our warehouse within 2-3 business day (Monday-Friday, excluding public holidays). And will be delivered within 4-8 business days for more information please check out our Shipping Policy.
- Do you ship outside of the United States?
Unfortunately at this time we do not. We hope to offer international shipping in the future.
- Do you offer overnight shipping?
Unfortunately at this time we do not. Only standard shipping option no express one.
- If my order is delayed, what should I do?
If you didn’t receive your package within the time frame of the shipping method you selected, please feel free to contact our Customer Care Team. We’ll be more than happy to help!
- Where is my order shipped from?
All items are shipped from the US. Items are shipped from our location in FL, as well as from our warehouse locations within other areas of the United States.
- Can I cancel my order once it is placed?
As soon as you place your order, we immediately process it in our inventory so unfortunately, you cannot cancel placed orders. Please be certain before completing the checkout. If you would like to return your item once you receive it, you can do so in accordance with our Returns & Refunds Policy.
Also, please be sure to enter the correct shipping address. We are not responsible for items shipped to an incorrect address provided by the purchaser.
- How much does shipping cost?
We offer USPS (4-8 business days). A flat US $4.99 fee per each order.
- What is your return policy?
- We accept returns on regular priced items. With the purchase of an additional Return Option, we will accept returns on eligible final sale items. All returns need to meet the following requirements:
- Return is initiated and mailed back by the customer within 30 days of delivery date.
- The item(s) is new, unworn, unwashed and in original packaging with tags attached.
The following items are not eligible for returns: intimates/lingerie, swimwear, cosmetics/apothecary, hair items, hats or earrings.
Once the boutique verifies the return, we will process a full refund to the original payment method. Any site credit used on the order will not be restored to your account. For international orders, we will process the refund less the cost of return shipping. All eligible refunds will be issued in United States dollars (USD).
We reserve the right to deny any returns or exchanges that do not meet the above requirements.
Note: We do not accept returns on Sale and Make an Offer items. Exceptions include damaged items or order discrepancies based on size, color and style or items eligible with the purchase of the Return Option. If you would like to return a defective product, you must notify us no later than 14 days after the day your product was shipped. No returns will be accepted if you fail to notify us within the 14 day period or fail to ship the product back to us or the seller (as directed by us) within 30 days after the product was shipped. Store credit will be offered for these items.
- Do you offer price adjustments?
In order to provide a wide selection of products & brands, we work with a variety of third party vendors. We work hard with these partners to offer competitive pricing on our products. However, the prices on our website change often and we are not able to offer price adjustments once an order has been shipped.